Your Guide To Co-Managed IT
Many businesses believe that when it comes to managed IT services, you’re either all in or you’re all-out. But that’s simply not the case. Most MSPs nowadays offer what’s known as co-managed IT services. Essentially, they’re able to augment your internal person or team’s capabilities – offering the additional assistance necessary at a flat-rate monthly fee. This might be:
- Taking over the day-to-day tasks, such as monitoring and ongoing maintenance, while your internal person or team handles more strategic initiatives
- Taking over the strategic initiatives, such as migrating to the cloud or implementing new software, while your internal person or team handles the day-to-day tasks
This is typically the perfect solution for businesses that have an internal person or team they’re happy with but still need more availability, expertise, or support.
What Does an MSP Offer That Additional Internal People Aren’t Able To?
When you need more availability, expertise, or support, you might consider hiring additional people within your information technology support team. Although this seems like a good idea, in theory, it’s often not as efficient as co-managed IT services. Why? Because an MSP can offer much more than an additional person or people will:
- More training and certifications: Most MSPs hold various certifications, as well as requiring their team members to attend regular training sessions to stay up-to-date. Although an internal person can do this, the cost will likely fall on you – their employer – to handle.
- Less upfront, costly expenses: Most MSPs charge a flat-rate monthly fee, which means you’re able to rely on a predictable expense each month. An internal person requires a salary, benefits, vacation pay, and equipment to work from – all of which adds up fast.
- Access to a range of skill-sets: Most MSPs employ a range of individuals with varying talents because they work with so many businesses within so many industries. This means that regardless of your challenge, goal, or objective, they’re likely familiar with it and able to assist.
- Greater availability for support: Most MSPs offer after-hours or emergency support, whereas many internal people aren’t able to. In the simplest terms, an MSP doesn’t take vacation time or sick days because they have an entire team ready to assist in the event of an issue or emergency.
What Can an MSP Help Your Internal Person or Team Accomplish?
Most businesses nowadays are embracing digitization more than ever before. Why? Because they’re under more pressure to keep up with evolving customer demand for faster, more efficient, and personalized service. Virtually all industries must stay ahead of evolving technologies, including but not limited to:
- Big data
- Artificial intelligence
- The cloud
An MSP can offer a unique perspective as they’re familiar with all of the above. They’ve already helped multiple businesses achieve digital transformation in a way that helps them:
- Automate time-consuming, manual tasks
- Provide quicker, more responsive customer service
- Create new offerings and products to add more value
- Stand out in the marketplace as an innovator
- Make informed, strategic decisions based on real-time information
They work alongside your internal person or team to help them shine – delivering new insight, services, and perspectives to achieve all of your organizational objectives. If you simply need a helping hand with day-to-day tasks, an MPS can provide:
- Around-the-clock monitoring
- Regular maintenance
- Data backup and disaster recovery
- Help desk support
- And more
How Do You Know It’s Time to Augment Your Internal Person or Team?
Aside from needing additional assistance, there are many clear signs it’s time to augment your internal person or team, such as:
- You’re not using proper management tools, and this lack of proper management tools is resulting in a lack of diagnostic support information.
- You hear more complaints from your staff about technology issues and a lack of response from your internal person or team.
- You’re struggling with unnecessary downtime, and it feels like you’re in crisis mode – putting out fires – more often than not.
- You’re not having strategic discussions with your internal person or team because they’re bogged down with the day-to-day workload.
- You’re spending a lot on overtime and other expenses associated with having too heavy of a workload for the internal person or team.