Why Portland Businesses Need an IT Company Who Will Work for Them?

Considering a switch to managed IT for your Portland business? Learn what makes an IT company great and how to find the best IT services & support in Portland.  

Successful Portland companies understand that technology is integral to nearly all day-to-day operations, no matter your industry. As such, it should go without saying that finding a quality IT company is in your business’s best interest.

One of the most crucial elements of this quest for great IT is locating an IT company who works the way you do.

For example, your business puts the customer first. Your business builds relationships instead of simply racking up contracts. Your business provides guarantees to your customers.

These are also the characteristics you should be looking for in the Portland IT service provider you choose.

Of course, IT (information technology) may not be the perfect parallel to your industry, and as such, there are some additional characteristics you should be aware of when shopping around for an IT provider.

So, what exactly should you be looking for?

Below, we’ve narrowed down the top 5 characteristics of the best IT service & support companies.

Qualities of the Best IT Companies in Portland

1. Always-reliable service

When you need IT assistance, chances are, it can’t wait. The downtime that can result from a crash, security breach, or other such issue can end up costing even a small business thousands of dollars a day.

Therefore, choose an IT company that has a guaranteed response time. For example, at SureTec, we guarantee we’ll respond to your tech needs in five minutes or less — every time.

2. No contracts

Many IT service providers make their living on contacts. They hook clients for a year or half a year, but may do little to prove their worth during this time because, ultimately, they’re bound to get their money through the contract.

Of course, not all managed IT service providers are like this. However, if you can connect with an IT service provider who does not have contracts, this is a good way to guarantee that you’ll get optimal service every time you call.

3. On-site IT care

Going with a local IT company over one who claims to be able to provide service across long distances is always best. Furthermore, ensure that the IT company you choose is willing to actually provide on-site care.

Depending on the level of service you choose, certain IT companies (even if they are local) won’t provide on-site services. However, this is rather mandatory if you have an emergency or need actual hardware or software manipulation that cannot be performed remotely.

4. Several options of managed services

Make sure the IT service companies you are considering had at least two options or tears of managed services. For example, you should have the option of choosing a lower level of service for a lower price or a higher level of service with more options for a higher price.

At SureTec, for instance, we have two tiers of managed services: Fully managed services and Depot managed services. This provides your company with the option of scaling up (or down) if you choose. As your company grows and expands, you can move to the higher level of service and easily gain more access to on-site care and attention.

5. Cyberattack prevention and backup services

Cyberattacks are on the rise throughout the nation, and Portland businesses have not been spared. You need to know that the IT service company you choose is on top of the latest trends in cyber crime and the latest trends in cybersecurity to prevent and counteract those crimes.

Furthermore, you should be able to rely on your IT company for a complete backup of all of your systems, network settings, and data. That way, should an unexpected cyberattack or similar event occur, you have a complete duplicate of everything important and can be back up and running in no time.

To Outsource or Not to Outsource

For most Portland companies, outsourcing IT services is the way to go.

Why? Your own needs should always come first, and while larger enterprises may benefit from an in-house IT department, it’s likely that the average-sized Portland enterprise will receive the best-possible service and save the most money from an outsourced IT company — also known as a managed service provider or MSP.

This is because MSPs will not only provide your business with controlled and predictable services (you’ll know exactly what services you get ahead of time), but your fee schedule will be standardized as well. For example, at SureTec, you pay a flat, predictable monthly fee (no contracts).

Furthermore, because MSPs make their living by staying up-to-date with technology, you’re getting the most state-of-the-art services and hardware from the best, most highly skilled and certified technology professionals. In-house IT employees simply don’t have the same incentives to stay current.

Ultimately, no matter what route you choose for finding quality IT services in Portland, we truly recommend taking your time and doing your research. This is a big decision, and we want you to choose what’s best for your business.

Interested in learning more about SureTec’s managed IT services and support? Try 30 days of risk-free service — on us! Contact SureTec today to learn more.

Nick Hess

Nick Hess is an authority for IT services in Portland, OR. Nick's team at SureTec IT has helped numerous companies with their day-to-day IT service needs. Nick also has years of experience with Google G Suite, Microsoft 365, and business VoIP Services.

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