Has Your IT Services Relationship Gone Bad?
Do you understand how important IT services are for what you do?
Even if you don’t, lots of other business owners do. According to Gartner, IT spending worldwide grew in 2019 by 1.1%, or, $3.79 trillion. And can you guess the second-highest component of global IT spending? IT services spending grew by 5.5% over 2019 and will grow another 3.5% in 2020.
The point is that you need the right IT services.
You need the best IT services to thrive, as simple as that. From productivity to security, to communication, to innovative new ways to get work done – IT is at the heart of it all. Properly chosen technology combined with true expertise can achieve real results for your company.
But if you’re currently struggling with your IT company, you’re probably not getting the IT services you need…
How Can You Tell If Your IT Services Relationship Has Gone Bad?
- Everyone Is Unhappy
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
- You’re Not Getting A Response
A key oversight in the IT support process is how you make a support request in the first place.Does your IT company have a dedicated phone line for support requests? Or do you just get someone’s cellphone voicemail when you call? Do they have an online ticketing portal? Live support chat? Even a dedicated email? Or are you just sending an email to a general address?
Communication is the foundation of the support process – if you can’t get in touch, then your problems won’t get fixed.
- Solutions Don’t Last
Poorly maintained computers will often need quick fixes, handled by local repair shops for one-time fees. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to go back to that same shop and pay for it to get fixed again.
- It’s More Expensive Than It Should Be
As in any business relationship, a key downside to look out for is the possibility of hidden fees. The wrong IT company will nickel and dime you for onsite visits and other specific services if you’re not careful. Be sure to carefully look over the contract and SLA to make sure you’re aware of additional fees that may come with onsite support, support hours caps, etc.
- Quality Of Services Is Lacking
Whereas many IT companies will promote their managed services as comprehensive, that may not always be the case. Especially if you work in a highly specialized industry, your IT company may not be familiar with their line of business apps. It may come down to a single type of software or particular technical need, but it’s the difference between totally managed IT, and nearly managed IT.
You know you’ve found the right IT company when you’re confident that you can stop worrying about your technology altogether – when you call, they pick up the phone. When they fix a problem, it stays fixed.
That’s what SureTec offers – responsive and effective services. With SureTec as your reliable partner, you get current technology solutions and best practices that will make sure you have a worry-free IT environment. We provide comprehensive, proactive remote, and on-site IT care within an easily-budgeted fully managed support model.
Doesn’t that sound better than your current arrangement?
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