Here Are A Few Signs That It Is Time To Switch Portland IT Companies
It’s easy to stick with the status quo when it comes to your IT company. Why? Because similar to any relationship in life, you start to get comfortable. Often times, business owners don’t even notice the lack of effort coming from the partners they work with until it’s too late. When it comes to your information technology partner, this is typically when:
- Malware infections start happening on a regular basis
- Data backups can’t be recovered when you need them the most
- Support requests go ignored when an emergency happens
- Equipment starts becoming faulty due to age and/or lack of maintenance
Naturally, you want to avoid getting to the point where it’s too late. So how do you know it’s time to switch IT companies? There’s a few HUGE signs to look for:
1. They send your calls to an overseas, third-party company that doesn’t know you, your company or your information technology infrastructure.
2. They don’t communicate with you about strategy and/or upcoming advancements that could help you operate more efficiently or save money.
3. They haven’t talked to you about verifying or testing your data backups because chances are, they’re not verifying and testing them on a regular basis.
4. They tend to charge hidden fees for every little thing they’re doing even though you thought you were on a fully managed, flat-rate monthly plan.
5. They expect you to work with your vendors (software, email, etc.) on issues and it becomes a hassle getting any support because it’s “not covered in the contract.”
If you’re feeling like it’s time to change IT companies, chances are, you’re absolutely correct. This is particularly true if you’re lacking communication. The world of information technology is evolving at a rapid rate and there’s always tools and technologies out there to solve your organizational challenges. If they’re not talking to you about what’s available to save you time and money, they’re not acting as a true technology partner.
What Should You Do When You Know It’s Time to Switch Portland IT Companies?
First and foremost, start shopping around for another technology partner. This is typically the hard part as there are many options throughout the area. So what should you look for? Here’s a few important factors:
- The right partnerships and/or certifications as it’s important to work with a technology partner that works with various manufacturers and stays up-to-date on technology advancements and/or training.
- The social proof to back up their claims such as case studies, testimonials, and other reviews from current or past clients who are happy to recommend them as a technology partner.
- The extensive range of services needed to ensure that no matter what you’re looking for, they’re able to help – from data backup to cybersecurity to cloud services and everything in between.
SureTec is here to help those looking for an IT company in Portland & Dayton. We provide a range of services to help you manage your information technology for better business outcomes, including enhanced efficiency, streamlined tasks, greater communication, and much more.
SureTec: The Best of the Best When It Comes to Portland IT Companies. Call (503) 389-8015 Now.
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Nick Hess
Nick Hess is an authority for IT services in Portland, OR. Nick's team at SureTec IT has helped numerous companies with their day-to-day IT service needs. Nick also has years of experience with Google G Suite, Microsoft 365, and business VoIP Services.
