Maintaining Business Productivity During The Coronavirus Pandemic

Coronavirus has become so dangerous and widespread that the World Health Organization has officially declared it a worldwide pandemic. In addition to public health, it’s also causing a major crisis for businesses – how can they keep working if everyone is stuck at home?

Some business owners and managers assume that they have to choose between their staff’s health and their business continuity. And while you obviously prioritize your employees’ wellbeing, that won’t necessarily require you to compromise your business’ productivity.

Just because your staff is stuck at home, that doesn’t mean they can’t continue to get their work done. Do you have the right remote access technologies in place to keep them productive?

What Tools Are Available To You?

There is an extensive range of cloud solutions available to businesses like yours to help bring your staff together while they’re self-isolating at home:

  • Business Communications (Skype, VoIP, etc.): Can you monitor your employees’ phone traffic, allowing them to take calls from clients, and make calls on their business lines? You also need software that allows you to record calls in order to track the customers’ experience.
  • Staff Collaboration (Microsoft SharePoint, OneDrive & Teams): Do you have the right solutions in place to allow your team members to collaborate? You should be able to send and receive files, and share desktops in real-time.
  • Security Software (VPN software to keep connections secure): This pandemic will be like open season for cybercriminals. When businesses start prioritizing remote access to data over the security of that data, they make an easy target for hackers. That’s why you need to take additional steps to secure remote access.

5 Tips For Optimizing Your Remote Work Capabilities

  1. Ease Of Use: Your staff members need to be able to do their work, and easily. If they’re fighting against unintuitive software, a bad connection, or anything else tech-related, their standard workday won’t be all that productive. It won’t be long before your business’ productivity grinds to a halt.
  2. Take Stock Of Home & Personal Devices: Make sure to have a conversation with each employee who will be working from home and have them send information regarding their computers, smartphones, and internet connection over to you.
  3. Don’t Sacrifice Cybersecurity: Cybersecurity will be extra important as cybercriminals will undoubtedly use the pandemic to entice unknowing victims into clicking on links or downloading information. It’s best to use a virtual private network (VPN) for all employees to connect remotely in a secure fashion.
  4. Deploy Remote Phone Capabilities: Cloud-based phone systems and collaboration tools, such as Microsoft Office 365, will play a crucial role in your business – allowing your team to work from home while still taking part in conference calls, video calls, file sharing and more.
  5. Don’t Forget About IT Support: IT will be all the more important at this time, and as such, you’ll want to make sure you have the right support services in place. A help desk support team should be available to your employees in the event of technology issues, questions or concerns. Typically, most of their work will be done remotely – troubleshooting issues and answering questions.

The foundation of effective remote working is a comprehensive strategy for cloud services delivery, as simple as that. Remote workers need to be able to do their work, easily and securely.

That said, you may not have the skills on-staff, or enough time to implement these technologies and practices all on your own. If you need expert assistance, enlist SureTec’s team for additional support.

Nick Hess

Nick Hess is an authority for IT services in Portland, OR. Nick's team at SureTec IT has helped numerous companies with their day-to-day IT service needs. Nick also has years of experience with Google G Suite, Microsoft 365, and business VoIP Services.

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